Terms and Conditions

1. Introduction

These terms govern the use of the SEO Newcastle website and the provision of SEO, Google Ads, and GEO services by SEO Newcastle (“we”, “us”) to clients and prospective clients. By contacting us or using our services, you agree to these terms.

2. Services

We provide digital marketing services including but not limited to search engine optimisation, Google Ads campaign management, generative engine optimisation (GEO), local SEO, technical SEO, and link building. The specific scope of services for each client is agreed in writing before work begins.

We focus exclusively on businesses in Newcastle upon Tyne and the wider North East region. We do not guarantee specific search rankings. Search engine algorithms change, and results depend on factors outside our control including competitor activity, algorithm updates, and the condition of your existing website.

3. Free SEO Audit

The free SEO audit we offer is provided without obligation. It constitutes our professional assessment of your site based on available data at the time of review. The audit does not create a client relationship or any obligation on either party. We reserve the right to decline to provide an audit at our discretion.

4. Client Obligations

Clients agree to:

• Provide accurate information about their business and website
• Grant access to required platforms, accounts, and analytics as agreed
• Respond to requests for approvals or information within agreed timeframes
• Make payments as agreed in the service agreement

5. Payment Terms

Payment terms, billing frequency, and rates are agreed in the written service agreement for each client. We invoice monthly in advance unless otherwise agreed. Late payments may result in work being paused. We reserve the right to charge interest on overdue invoices.

6. Intellectual Property

Content and materials we create as part of your SEO campaign — including written content, optimised page copy, and strategy documents — become your property upon full payment. Our internal processes, frameworks, and tools remain our intellectual property at all times.

7. Confidentiality

We treat all client business information, strategies, and data as confidential and will not disclose them to third parties without your consent, except where required by law. We ask that clients treat our pricing, proposals, and methods in the same way.

8. Limitation of Liability

Our liability is limited to the fees paid for the relevant services in the three months prior to the claim. We are not liable for indirect losses, loss of revenue, or loss of anticipated profit. We are not responsible for losses arising from search engine algorithm changes, penalties applied to your site prior to our engagement, or actions taken by you or third parties on your website.

9. Termination

Either party may terminate the service agreement with 30 days written notice unless otherwise agreed. Early termination does not entitle you to a refund of prepaid fees. We reserve the right to terminate immediately if a client acts in a way that is unlawful, damaging to our reputation, or in breach of these terms.

10. Website Use

This website is provided for information purposes. We make reasonable efforts to ensure the information on this site is accurate but do not guarantee it is complete or current. You use this site at your own risk. We are not liable for any loss arising from your use of or reliance on information on this site.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these terms can be directed to quotes@seo-newcastle.uk or 0191 666 0354.